Produse si Servicii
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Mellon Romania
Membru Gratuit
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Servicii call center
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Descriere
Customer Acquisition & Retention Services
• Lead Generation
• Dealer Location
• Telemarketing / Telesales
• Order Taking
• Appointment Setting
• Traffic Generation
• Mail Order Sales
• Retention Calls

Customer Care Services
• Customer Service / Help Desk
• Information Line
• Crisis Line
• Pre-Reservation / Reservation
• Welcome Calls
• Activation Calls
• Attrition Calls
• Mystery Calls

Customer Value Growth
• Up-Selling
• Cross Selling

Research Services
• Market Research
• Communication Surveys
• Telephone Interviews

Support Services
• Overflow
• E-mail handling
• SMS handling
• Web contact
• Data Entry services
• Script Writing
• IVRS
• Secretarial Services
• Caller Diverting
• Database-updating and enrichment

Back Office
• Direct Mail Processing (Personalized mails; brochure and catalogue sending)
• E-mail Processing
• Fax Management
• Data entry & cleansing

Debt Management Services

Description of Services - per Delinquency Ranges:
• Early Stages
• Medium Stages
• Late Stages
• Pre – Legal
• Legal

Description of Services - per Product
• Bank cards
• Consumer loans
• Consumer loans with collaterals (e.g. automobiles, electric appliances etc)
• Mortgages
• Business loans
• Invoices and credit lines (b2b)

Business Process Outsourcing Services
• Staff Augmentation and Outplacement
• Direct Sales & Campaign Support
• Consulting Services
• Process Optimization Services (in-house and outsourced)

Hoping that our proposal meets your requirements, we remain at your disposal for any further information that you may require.



Kind Regards,

Paul Chirita

Project Manager
Business Process Outsourcing Department
Mellon Romania
Din Gura in Gura