Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001. On June 2006, Mellon Romania acquired OCCO Marketing Services, enhancing its call centre services department, and becoming Romania's leading contact centre services provider.

Based in Bucharest, Mellon Romania offers front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

Mellon Romania builds on the company’s international know how and the leading global market trends, to provide and support locally the best mix of products and services for the specific needs of Romania and each market segment.

The company’s two-tired goal is to assist its customers secure and their investments by offering them open, scalable solutions that will bring them well into the future, and to enable them to focus on their business strategy by providing them outsourced services that grant them operational flexibility in terms of time, money and resources while increasing their productivity and efficiency.

Today, Mellon Romania enjoys an increasing growth rate, investing on its cooperation with established suppliers, such as Diebold, Axalto and Gemalto, and on its relation with its customers among which are Banc Post, Piraeus Bank, Credit Europe Bank, Banca Romaneasca, Alpha Bank, Cosmote, Sony Ericsson, Raiffeisen Bank, Romtelecom, BRD Societe Generale, IFN Fin Group, AIG and many more.

The company employs over 250 specialized staff: its technical support personnel and systems engineers fully support the company’s products and services, meeting customer needs for quality of service and increased efficiency; its call centre agents are fully trained and experienced, representing our customers under the strongest quality standards; the company’s sales consultants analyse your needs and offer you the most efficient and cost-effective solutions that will best meet your requirements now and in the future.

Mellon Romania’s Offering

Cutting-edge Solutions: Mellon offers to the Romanian market a wide range of front-end and back-end systems and solutions that enable its customers to enhance their transactions business, benefiting from the company’s local support services, from installation and maintenance to software localization and customisation.
• Automated Teller Machines - ATMs
• EFT/POS Terminals
• Queuing Systems
• Card Solutions and Card Personalization Systems
• Mail Communication Systems
• Teller Automation
• Physical Security
• Electronic Security Networks
• Call/Contact Centres
• Parking Systems
• Body Scanning Systems

Value-added Outsourced Services: Mellon Romania has developed and offers locally a number of specialized services that add value to its customers’ business. These services include:
• Call Centre Services: Telemarketing and Collections
• Card Personalization Services
• Loan/Card Application Processing Services
• Other Specialized services (Outsourcing, Direct Sales & Promotion of Financial Products, Instant Credit Support, Merchant Network Development for POS acquiring, Document Digitalization & Data Entry)